FAQ

All Records Requests

Who do I contact for property or document requests?

For all property or document requests, contact Property Records Administrator Mel Cunningham at admin@canyonlakehillspoa.org or from the Contact Us tab.

Building Permits

How do I apply for a building permit?

Select Members > Permits for information and building permit forms. You must submit all required information before the ACC will review your request.
I'm in a hurry! How can I expedite my project?
The ACC fairly reviews all submissions. We do not accept "rush" or priority requests. You can, however, take steps to avoid delays:
- Include all requested and relevant information in the initial submission.
- Submit different projects separately. This helps prevent a delay in one project from impacting all projects.
- Submit detailed plans. Include dimensions of the project as well as dimensions of the improvement in relation to the property lines.
- Submit any questions about your proposed project or the permit process in advance.
If I receive a POA permit, do I also need a County permit?

Requirements based on Comal County ordinances differ from POA requirements because they are two separate entities. Compliance is required for both entities, just as compliance is required for both state and county regulations.

For many outdoor projects, you must have approvals from both the POA and the county. We recommend you submit your project to each required entity well in advance of your planned project start date.

Tree Care

Why is it important to trim oak trees only at certain times of the year?

Oak wilt is a destructive tree disease that has been positively identified in our subdivision. Oak wilt destroys the beauty and shade of oaks, kills trees, and decreases our property values. We all have to work together to prevent the spread of this disease!
Which months are typically OK for trimming oak trees?

Generally, you can trim oak trees from July through January. But even during those months, you must have an approved tree permit to do any trimming. Visit the Permits page for more information.
What are best practices for stopping the spread of oak wilt?
- From February through June, avoid wounding, and do not cut or prune oak trees unless it is an emergency.
- Year-round you must “paint” wounds or cuts on oaks within 30 minutes of making the cut. Use latex paint or pruning spray (available at multiple stores like Home Depot or Walmart).
- Be careful when you are trimming cedars! They can fall on oak limbs, resulting in open wounds that must be painted.
- Handle oak firewood cautiously.
- Report possible infections promptly so they can be treated quickly.
Is there a fee for tree trimming permits?

No. Tree trimming permits are absolutely free!
Will I be fined if I cut a tree without a permit?
Our POA Governing Documents Enforcement and Fine Policy, enacted in 2017, takes this disease VERY seriously. We follow the tree care policies of San Antonio, Helotes, Austin, and other surrounding counties.

Fines are as follows:
- Cutting without a permit, per tree: $250 - $1000
- Cutting during prohibited months (February 1 through June 30), per occurrence: $500
- Failing to paint a tree cut within 30 minutes, per occurrence: $500
Specific fines for cutting without a permit vary based on the tree caliper, as follows:
- 0" to 12" $250
- 12.1" to 24" $500
- 24.1" to 36" $750
- Larger than 36" $1000
Where can I get more information about oak wilt?

Visit texasoakwilt.org for more information and photos to help you identify the disease.

Website access

Who do I contact for website issues and or access?

For help with this site, email website@canyonlakehillspoa.org.

If you are a property owner and cannot sign in to your account, please verify the email address associated with your account. To do this, contact our Property Records Administrator Mel Cunningham at admin@canyonlakehillspoa.org or through the "Contact Us" tab.

Only one email address can be associated with each property. This limitation is required to preserve the "one property, one vote" rule for surveys and official votes.